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THIS IS A FULL TIME ROLE
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Company Overview
At Dapta, we empower businesses to implement AI in their processes without any technical expertise. With 25,000+ companies globally leveraging our platform, we’re making AI accessible, driving automation, and transforming industries across the board. Join us in shaping the future of business through AI-powered solutions!
Job Description
As a Solutions Engineer, you will play a crucial role in ensuring customers successfully implement and integrate Dapta’s platform. You’ll work directly with businesses to understand their needs, guide them through technical setup, and help them get the most out of our AI-powered solutions. This role blends technical expertise with customer interaction, making it ideal for an engineer who enjoys problem-solving and working with people.
Responsibilities
- Support customers through the technical onboarding process, ensuring smooth integration and configuration of Dapta’s platform.
- Collaborate with sales and customer success teams to translate business needs into technical solutions.
- Assist with API integrations, data connections, and custom implementations to optimize customer workflows.
- Act as the technical point of contact, addressing customer inquiries, troubleshooting issues, and providing guidance.
- Conduct product demonstrations and training sessions to help customers maximize their use of the platform.
- Gather customer feedback and collaborate with the product team to enhance features and usability.
- Continuously refine onboarding and integration processes to improve efficiency and customer satisfaction.
Requirements
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This role requires B2+ written and speaking English level. If you don’t meet this requirement, this role is not for you.
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- 2+ years of experience in a technical solutions, implementation, or onboarding role in a SaaS environment.
- Demonstrable experience with automation software like n8n, make or Zapier.
- Strong understanding of APIs, data integration, and cloud-based software.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Experience working with customers, troubleshooting issues, and providing tailored solutions.